|PLEASE CHOOSE CAREFULLY AND RETAIN YOUR RECEIPT!
No refunds, returns or exchanges will be considered unless you have proof of purchase so please keep your IT Just Works receipt
CONSUMER AFFAIRS NSW STATES THAT:
We are REQUIRED to give a refund if the goods;
Are faulty, or are unfit for the purpose you reasonably expected them to do, don’t match the description or sample we gave, or we made an extra promise about refunds.
We DO NOT have to give a refund, repair or exchange if you:
Simply changed your mind or found the goods cheaper elsewhere. Or if you knew about a particular fault before buying the goods or you damaged the goods by using them in a way they were not made for, also if you do not have proof of purchase.
EXCLUSION FOR CHANGE OF MIND
IT Just Works is not obliged to give you a repair, exchange or refund if you change your mind after purchase. Choose carefully, particularly when purchasing the following items. If sealed, do not open.
Ink Cartridges: We cannot give you an exchange or refund after the ink cartridge has been opened.
Software: We cannot give you an exchange or refund if the security seal has been broken.
Blank Media: We cannot give you an exchange or refund after the package has been opened.
SPECIAL PROCEDURES FOR CERTAIN PRODUCTS
Printer, Scanner, Monitor that is faulty: We recommend that you contact the Manufacturer’s Customer Care Hotline before returning your product to us. If you do return to us, we will send the product to the manufacturer to repair the product or advise us to offer you an exchange or refund.
All inward freight will be the responsibility of the sender. IT Just Works will not cover the cost of freight. Please return the product to our warehouse (see details below) do not write or attach anything directly on the product or its boxing – damaging the carton may make it un-returnable.
IT Just Works accepts no responsibility for loss or damage occurring in transit or return.
Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected. Once this is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.
* If you’re return does not meet our requirements but you feel you should be able to return it please call IT Just Works management for our consideration on 1300 855 490. Higher restocking fees may apply for goods that are not in pristine condition.
Consumable (Inks Cartridges)
Return and credit of goods where IT Just Works is not at fault